Tuesday, November 5, 2013
What to Do About Jeep Recalls
If you own a Jeep and learn that the vehicle has a manufacturers recall by searching the recall list from the Jeep.com website or receiving a letter, then you should make plans to have the issue taken care of as soon as possible. This is especially important if the issue is safety related. Knowing the proper procedure and options involved in dealing with a recall on your Jeep will help you get back on the road worry-free much sooner.
Contact Jeep Dealer
The first thing youll need to do when you learn of a recall on your Jeep is to contact your local dealer, according to the Jeep website. Even if the vehicle wasnt bought at that Jeep dealership it is acceptable to return it there since the manufacturer will be paying for the services.
Set up an appointment at your earliest convenience and bring the car down along with any information you have received about the recall.
Check For Manual Addendum
Often the letter that goes out from the manufacturer to the consumer will include an addendum for the owners manual. This may be a set of notes or instructions that address something the manufacturer didnt realize when the manual was originally published. Typically it has to do with the recall issue.
If your letter has one of these addendums, fold it up and put it inside your owners manual in the vehicle. Online recall notices will likely have the same information that you can print out.
Already Paid
If you had trouble with your Jeep because of the recall issue before the recall was sent out and had to pay for a repair, then you are likely entitled to a reimbursement from the manufacturer.
You will need proof of payment such as a receipt for the repairs, then send it to the Chrysler Recall Center, according to the Jeep website. Keep a copy for yourself.
Dealer Cant Or Wont Fix Free
If the Jeep dealership you take your vehicle to does not fix the recall issue in a reasonable time or claims it cant or wont do the repair without charging, then you should notify the manufacturer, according to the National Highway Traffic Safety Administration website. The manufacturer requires all dealers to fix recalls without charge.
If you are still not satisfied with the results, write a complaint to the Administrator of the National Highway Traffic Safety Commission.
Limits On Recalls
The manufacturer does not cover recalls after the vehicle is 10 years old. The 10-year period begins when the Jeep is sold new for the first time, according to the National Highway Traffic Safety Administration.
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